SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KosiHair-Short Human Hair Wigs For African American (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kosihair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good wig, I loved and I will order again.
Thank you so much store. Very good quality, highly recommended this shop, and I will definitely buy more
Fast shipping and beautiful material
i am satisfy with the deliveey
Fast delivery and wig like picture
Too Beautiful, identical to the photo
Fast shipping. Product conforms to the description
Thank you very much, I am very happy for my purchase. I will order again
It so beautiful n soft l love it thanks store
Well received the article its description corresponds to the image thank you the team
Thank you beautiful wig .. Package received.
great store, Im happy. Thanks for the gift!
Excellent, all working pefectly.
good store. fast shipping. awesome device.
Very good! Nice goods, fast delivery. Good store, friendly and communicable. Thank you!
Fast delivery, good store, great product.
It's excellent! good quality and a good store!!!!!!
Excellent product and fast delivery of excellent store Recommend to deal with it
!!!ONE WORD!!!! COOLLLLLLLLLL. Truly nice, no joke. Thanks store. I like it.
good for the cheap price
I love it,Great product and store.
Thank you, for this price is very good :) It's comfortable... Awesome!
very beautiful. thank you SELLER
Love it!! I really recommend it
very fast delivery ,really original, excellent quality, I highly recommend this store.
As described, fast shipping, trusted store.
It is ok,this is what i wanted
item received as described in good condition..
all very much , I will be ordering
fine,Great delivery time
fast delivery, good , I am satisfed
Great product and quick sending. Totally recomended!!
looks amazing on me and delivery was fast !
Best store , a great buy, low price. Super contact . Thank you very much , I am very happy. I recommend shopping at this seller
Excellent,Good product, excelent store. Thanks.
Beautiful, great quality and very fast deliver. Thank you so much :-)
As described, fast shipping, trusted store.
It is ok,this is what i wanted
Excellent !!! Good store !!!
Really speedy delivery - good product
it was super cheap and alright.
very nice...arrive. very safe pack...
Very nice wig I love it came very fast
C'est magnifique
Nice goods and good quality for the price.
Great packaging. Great quality. Recomend this store.
I'm very satisfied and fast delivery to my country, thank you!
Love the product ! Fairly quick delivery. Thank you so much !
The best Seller!! Thank you for very very fast shipping a Very Very good products!! I loveit , and I buy more.v
Good item! Recommended store! THX!!
Product as described in excellent condition thank you very much
excellent quality product and excellent store response
Thank you very much , very good store , accurate product. arrival in 8 very very fast, well packaged and what else to say without more perfect.
Great packaging. Great quality. Recomend this store.
Beautiful, great quality and very fast deliver. Thank you so much :-)
I love them Really Good and Fast.
all very much , I will be ordering
merci au vendeur, tres contente de ma comande exactement comme sur l'anonce, recomander
looks great,good delivery time
Thank you, excellent goods, easy transaction, excellent packing, ship fast, recommended. The goods as described
Very good , shipment OK, thanks!
The best Seller!! Thank you for very very fast shipping a Very Very good products!! I loveit , and I buy more.
I love this item! very easily adjusted, going to but more :)
fast delivery , the goods conform to the description
I wish I could give more than 5 stars.?This is my fave store so far.?Excellent communication every step of the way & super fast shipping.?Thank you so very much.
Very goood, nice fit and very fast shipment
Super , very well made, nice material. Delivered fast, will definitely buy again from this store.
Excellent product and fast delivery of excellent store Recommend to deal with it
very good product, and will buy again next time thank you
Love the product ! Fairly quick delivery. Thank you so much !
Great product, fast shipment and very good price!
Thank you very much , very good store , accurate product. arrival in 8 very very fast, well packaged and what else to say without more perfect.
Love it!! I really recommend it
Very precise. Very very chic thank you
This very nice hair cut
very Accurate just like as it is in photo
I am very happy with the wig, it looks same as the picture. Thank you to the store.
Thank you. Order came very quick.