SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KosiHair-Short Human Hair Wigs For African American (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kosihair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice
Its so beautiful. i will definitely order again. thank you for the gifts.
super.Truly nice, Thanks store.
Thank you, excellent goods, easy transaction, excellent packing, ship fast, recommended. The goods as described
all is good
All perfectly. Recommended.
Everything as it should be
Really love it.. i bought two
fast and helpful response , great shipment packaging and 100% genuine . Highly recommended
nice thank you
Nice one. Fast shipping. All is good
Very good! Thanks!
Well, in my own point of view it doesn’t matter how long I’ve had it for but I only got it today 3rd December 2020 and I tried on it fits me and suites me perfectly as if it is hairs growing on my own head. I highly recommend this store and I received it on day five, I’m so pleased, hairs are really soft and nice to touch. By the way I also got a little present with this fast delivery. I’ll be back again Many thanks
Good product. Very fast. Very profesional store. Thanks
looks great,good delivery time
Fast shipping and love the quality
Beautiful hair, and quite soft, thank you.
Very good! Thanks!
good quality for the price,I will order again
Very happy with the product. They came very quickly.
Professional parcel packaging. Thanks.
nice thank you
Perfect!!!
Excellent product and fast delivery of excellent store Recommend to deal with it
very good...thanks
Super. fast delivery.thank you very much
Very nice, quality seems solid!
Enjoyed it, thank you !!!
good for the cheap price
Good product, fast delivery.
excellent quality product and excellent store response
Looks nice and good quality.
Good quality and good delivery
Nice wig, it came quite quickly recommended, even with a gift, I recommend. good price.
Nice and soft
Très jolie perruque merci
lovely
Very good quality, the excellent store, fast delivery.
Professional parcel packaging. Thanks.
woooooooow your faster and excellent .. thanks my friend.
tres jolie comme et très bonne communication avec le vendeur expédition est très rapide sa fait la 3 fois que je commande merçi vendeur
Excellent, will order more
Very happy with the product. They came very quickly.
I liked a lot!!!!! THANK YOU!!!
excellent quality product and excellent store response
Great Item. Fast shipping.
good quality,recommend
The item is very good, quality is good, next time i will try a longer length.
very nice
good quality
Very good quality, the excellent store, fast delivery.
Good quality! Shipment is fast!
Looks like on the pictures. Perfect
All perfectly. Recommended.
good ! thank you !same as pictures
fast delivery good product
A++++++++++++ Looks as on the picture
bien réussi la commande c'est très jolie perruque comme sur la photo J'adore en plus les livraisons c'est très rapide merci pour les vendeurs j'ai commandé un autre couleur encore
thank you very much i love it ❤️❤️ very beautiful
très classe j'adore je viens juste de recevoir merci beaucoup le vendeur
very good product, and will buy again next time thank you
As described. Fast shipping
Beautiful, great quality and very fast deliver. Thank you so much :-)
lovvvvvvve ....just as described shipping fast!!
excellent LIKE it thank you
!!!ONE WORD!!!! COOLLLLLLLLLL. Truly nice, no joke. Thanks store. I like it.
Very happy with the product. They came very quickly.
Très rapide merci vendeur
Very fast shipping, awesome! The product has arrived in perfect condition with a perfect packaging. it is amazing for the price!?
Thank you, excellent goods, easy transaction, excellent packing, ship fast, recommended. The goods as described
This wig is great. Waw its beautifuly made. Thank you.
this is one of the best ❤ thanks.
Too beautiful. I'm satisfied
A++ store and nice product
Fantastic!Fast shipping.Thanks store.
item received as described in good condition..
Super , very well made, nice material. Delivered fast, will definitely buy again from this store.
Very nice
I recommand this store !!!!
Great store and amazing
Everything is ok. Great store.Will recommend!
Super , very well made, nice material. Delivered fast, will definitely buy again from this store.
A++++++++++++ Looks as on the picture
Shipped fast. Good quality. Excellent deal. Will order again. Recommended.
Excellent! Thank you! Very good!
Very good store and fast delivery! The product is excellent and everything works ! I recommend to everyone! Thanks!
Excellent !!! Good store !!!
Thanks!!! very nice!!
very good
Item like described..thank you
all very much , I will be ordering
Excellent product and fast delivery of excellent store Recommend to deal with it
Superb quality! Nice and sturdy. Love the designs. Exactly like the photo! Thank you!!!
excellent n very soft. loved it
A+++ very good
That'S Perfect! Delivery is very fast)) super quality. Thank you)) is recommended))
Fantastic!Fast shipping.Thanks store.
Arrived fast, as described, love it! I will order again
I really like this wig, it is so soft and beautiful... And especially not heavy! Super fast shipping… Excellent price, store very kind… Thank you so much!
Product as described in excellent condition thank you very much
Good store!
excellent quality product and excellent store response
Very fast order super
Nice product,thank you very much
Very good! Nice goods, fast delivery. Good store, friendly and communicable. Thank you!
Enjoyed it, thank you !!!
Thank you very much , very good store , accurate product. arrival in 8 very very fast, well packaged and what else to say without more perfect.
Very fast. Good quality
Looks like on the pictures. Perfect
Item delivered as described
Good Product. Just like the picture
A++++++++++++ Looks as on the picture
It❤Very beautiful thank the store
very fast and good
It is ok,this is what i wanted
Their service and product is good!
just amazing!!!
The best Seller!! Thank you for very very fast shipping a Very Very good products!! I loveit , and I buy more.
I'm very satisfied and fast delivery to my country, thank you!
Superb quality! Nice and sturdy. Love the designs. Exactly like the photo! Thank you!!!
Quite fast delivery. works very good. I recommend this store.
fast shipment and delievery. Good quality. Recommnding
Excellent transaction!
Great. Fast delivery. Value for money.
Very satisfied with this wig. Nice to wear and not too synthetic. Well put it does not feel like it's a wig. I recommend this product.
Nice. Received it
Very good guy pretty too
Very good quality I recommend fast delivery
Just perfect wig
simply excellent good product fast shipping
just the way i want it
fast shipment, good
good store , fast delivery high recommended
Super j'adore goods