SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KosiHair-Short Human Hair Wigs For African American (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kosihair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Australian Dollar (AUD)
British Pound Sterling (£)
Canadian Dollar (CA$)
Euro (€)
Indian Rupee (Rs.)
Kuwaiti Dinar (KWD)
New Zealand Dollar (NZ$)
Nigerian Naira (₦)
Philippine Peso (PHP)
Russian Ruble (RUB)
South African Rands (ZAR)
Swedish Krona (SEK)
Swiss Franc (CHF)
Trinidad and Tobago Dollar (TTD)
US Dollar ($)
it's a lot of hair, well made
Excellent colour and quality Love it
Excellent, all working pefectly.
Im so Happy Thank U so Much. Good Quality Wigs. I will rock every color this fall!!! Great package to come home from vacation 2! fastest ship!
Excellent product and fast delivery of excellent store Recommend to deal with it
looks amazing on me and delivery was fast !
very good!
Good quality and good delivery
Very very good thank s
overall still good
Very happy with the product. They came very quickly.
As in picture. Fast shipping.
everything works fine
looks amazing on me and delivery was fast !
Super goods for this price.
very nice, thanks,I like it.
Everything is ok. Great store.Will recommend!
So happy! Good quality
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looks great,good delivery time
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very good and well sewed with combs at back and both sides.highly recommended
Product as described in excellent condition thank you very much
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Nice product,thank you very much
All good, Thank you.goods is ok for the money i paid
The second bought it and always so satisfied
Nice quality, good finish
A+ store, everything perfect
Excellent store. Thanks
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product complies with the description of the recommended !!!!!!
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nice one
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It is ok,this is what i wanted
beautiful..
All perfectly. Recommended.
Excellent, will order more
for the price it's nice .