SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KosiHair-Short Human Hair Wigs For African American (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kosihair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Magnifaïk, Very fast delivery thank you very much
merci
thank you
I liked it very much. Thanks looks chic. Delivery is very fast, order was tracked
I like it ❤️
I love it ❤️
Merci
Very pretty I recommend
She's just gorgeous
MARAVILHOSA!
As picture beautiful
second time ordering I love this look great store fastest shipping. highly recommended!
Super
it's a lot of hair, well made
Excellent colour and quality Love it
Excellent, all working pefectly.
Im so Happy Thank U so Much. Good Quality Wigs. I will rock every color this fall!!! Great package to come home from vacation 2! fastest ship!
Excellent product and fast delivery of excellent store Recommend to deal with it
looks amazing on me and delivery was fast !
very good!
Good quality and good delivery
Very very good thank s
overall still good
Very happy with the product. They came very quickly.
As in picture. Fast shipping.
everything works fine
looks amazing on me and delivery was fast !
Super goods for this price.
very nice, thanks,I like it.
Everything is ok. Great store.Will recommend!
So happy! Good quality
Great quality. Super fast delivery
very good product, and will buy again next time thank you
fast shipment, good
Super nice ! Super price! Super fast delivery !
looks great,good delivery time
Thank you very much , very good store , accurate product. arrival in 8 very very fast, well packaged and what else to say without more perfect.
very good and well sewed with combs at back and both sides.highly recommended
Product as described in excellent condition thank you very much
Very fast shipping, awesome!. The product has arrived in perfect condition with a perfect packaging. it is amazing for the price!?
Nice product,thank you very much
All good, Thank you.goods is ok for the money i paid
The second bought it and always so satisfied
Nice quality, good finish
A+ store, everything perfect
Excellent store. Thanks
all is good
Thanks!!! very nice!!
product complies with the description of the recommended !!!!!!
Great product and quick sending. Totally recomended!!
It's excellent! good quality and a good store!!!!!!
nice one
Professional parcel packaging. Thanks.
Very fast shipping, awesome. The product has arrived in perfect condition with a perfect packaging. it is amazing for the price!?
ok and thanks for the gift !
soo beautiful fast delivery, thank youuu
soo beautiful fast delivery, thank youuu
excellent!!!!! like described and great quality!!!
Beautiful, great quality and very fast deliver. Thank you so much :-)
I recommand this store !!!!
It is ok,this is what i wanted
beautiful..
All perfectly. Recommended.
Excellent, will order more
for the price it's nice .
perfect wig
Fast shipping (about 18 days) and they're absolutely goregous!
best item and Good store thks
good for the cheap price
Fast shipping. Nice product :) Thanks
excellent, very fast delivery
Very happy with the product. They came very quickly.
Good quality! Shipment is fast!
excellent quality product and excellent store response
Very fast. Good quality
Very Nice!
Very fast. Good quality
super store A++++++++++++++++++++++++
thank you. All like the picture
EXCELLENT! THANK YOU!
Good quality. Very fast shipping. Very good store.
I love this item! very easily adjusted, going to but more :)
Very good product, great store!
super store A++++++++++++++++++++++++
thanks a lot, very good quality :)
Just like pic!!!
very good quality look the same on the picture .
Very fast. Good quality
very fast. good product. thank you once more
Super nice ! Super price! Super fast delivery !
Good quality. Fits well. Will buy again.
Very fast shipping, awesome! The product has arrived in perfect condition with a perfect packaging. it is amazing for the price!?
fastest shipping ever!thank you!
Very Beautiful!! Thx.
I love this item! very easily adjusted, going to but more :)
Very lovely wig, I love it. The store shipped the wig almost immediately and it arrived in my country within a week or so. But my post didn't deliver until after 21 days of arriving into the country. I guess it is as a result of the pandemic. I got in touch with the seller who advised I should wait a bit longer, she communicated nicely. I will definitely buy from them again. Thanks
Is nice wig,, a store is very good, fir everything, he have good communication, i received the item in time
very beautiful love it store recommended I'll give not only 5stars also huge compliments great quality
WORTH THE LONG WAIT,FUN UNIT. TKU
bien
Okay. But not 22 inches as claimed
Hair is soft and full. I don't like the way the parting is stitched up though. Could have been neater. Shipping was fast. I got a wig net and make up brushes as gifts. Thanks, store.
Nice
Seller is very cooperative, i received the wig in time, the hair is very soft
Cap "new" sample, a little not comfortable (small). The rest is fine! In it you want to drown: D
right on like the pic thank you so much I am happy
Thank you the store you are pleasantly thank you for your gift
it's nice