SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of KosiHair-Short Human Hair Wigs For African American (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kosihair.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This hair is nice and soft lace front no tangling or shedding definitely had a nice density and easy to work with. Shipping was pretty fast. but I haven’t wore it yet so I still would highly recommend this lace front!
I’m very satisfied with the quality of the hair, I haven’t installed it yet but I’m sure it’ll be great. The store was great at communicating with me about my order. And the shipping took less than a week.
This is my first wig ever and it came so fast and it is exactly what’s in the picture.. i love the communication of the store with my order they were quick on responding fast and everything... only thing i didn’t like what that the hair came in a flat rate envelope and when i opened the hair it smelled really bad but i know you have to wash it so these are minor things... i get the hair installed in december for my birthday so i WILL be uploading pictures soon, thank you so much!!
Fr his wig is AMAZING! It came in a week earlier than expected and looks great. It’s so soft! These pictures are from after I washed it. Before and during the wash there was little to no shedding. I will 100% be buying from them again!
At first I was worried that it wasn’t 180% density but after I washed it I seen how full it truly was. The hair is beautiful, it holds a curl well and it took my color amazing. It also seems to be true to length if not longer. I highly recommend this unit. I got the 180% density, 4x4 closure
Really super beautiful hair soft has luster. Truly one of the best purchases. I have 14 inch ordered and go it even colors and bleachen. I go all of you on the altitude hold. If your normal bodywave searches I would this hair really recommend. View also equates the pictures below it. And I have the lace all gebleached.
I ABSOLUTELY LOVE MY HAIR ITS WORTH EVERY PENNY the wig itself is FULL its true to length NO weird smells the store was very friendly and very involved with the order to make sure you get THE BEST service it even came with some CUTE makeup brushes and 2 BROWN stocking caps that i loved i haven't installed yet but i will update ASAP
This hair is amazing it’s my first time order 360 wig before and I love it. It is very soft and the wave on it is gorgeous, I just brush it out little and the wave were just popping out. I going to do another review of it on when I have on. This one of my favorite birthday gift I gotten in a while for myself. I will be ordering more hair for them
Don’t regret spending any money on this hair as it is amazing! The hairs nice and soft and matched description. No smells. Great communication off stores. Hair came as fast as it could and I was updated at every stage. Will definitely be ordering from this seller again and would recommend to anyone
I love this wig !!! So soft and so full , I haven’t done any plucking to the front of the wig . Also I haven’t done anything to the curls , all I did was comb it when I got it and it’s held these same curls since I got the wig Thursday... I highly recommend this wig you will not regret this wig. Hardly any shedding and no tangling
I order a short 14” for a cute bob look and I am in love with this wig. She is very soft , no shedding as of yet or any weird smell. I just took her out the package still have some work to do on her but she is perfect. Very pleased with everything. Will have an update after i put her on.
ok
I love it it is soft and long just how I like it and it has minimum shedding ;)
I received my wig the quality is good and the store was adorable I recommend it to you
The hair is the awsome,the store is so considerate and has good communication
I ordered my hair Tuesday & received it on Saturday. (180 Density) The store was very nice & kept me updated with my order. I opened the box & started running my fingers through the hair. It was very soft,no shedding, no tangles & I must say the wig is constructed well!!! I even took a flat iron & straightend a piece of the hair to test it out. This is my first time purchasing from this vendor & so far I am very pleased with my purchase!! Thank You Side Note- I plan on bleaching & dying the hair.
Great hair very soft easy to style: Curling,flat ironing, half up and half down good length great bounce very natural looking I love it
Great hair.....wish I've got it longer
nice hair, love it
Beautiful!! I am very satisfied with the product, the hair is very soft and well packaged, the delivery took 5 days, and the store is very nice he was present and answered all my questions! Thank you very much! I recommend at 100% I am very happy
Thank you I receive it just on time .
I love this wig can’t wait to install it.
I'm super happy for the beauty and quality of the product
This hair is absolutely beautiful! The wig is so thick and full, just gorgeous! The store kept in contact with me even though my package didn't make it to its original destination. It straights wonderfully, no weird smell or anything, I will definitely be ordering another soon!
This hair is SO bomb. It’s very soft and fluffy. Has volume. The stores communication was excellent and I am definitely using this vendor from now on!
I just received my item it, came really quickly, very soft wavy hair,excellent communication with store. There were gifts that came with the wig!! Definitely will be ordering again soon..!
I love this wig !!! So soft and so full , I haven’t done any plucking to the front of the wig . Also I haven’t done anything to the curls , all I did was comb it when I got it and it’s held these same curls since I got the wig Thursday... I highly recommend this wig you will not regret this wig. Hardly any shedding and no tangling
fast delivery good product
Super. fast delivery.thank you very much
Very high quality and did not take too long to arrive. Very happy customer.
So happy! Good quality
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Quick delivery and very nice product.
GOt the products...looks good, happy customer. thanks!!
Product as described in excellent condition thank you very much
Everything was okay.
Like pic . Fast shipping
So happy! Good quality
These are so perfect
very fast. good product. thank you once more
Great product, fast shipment and very good price!
Good product, fast delivery.
The package was deliver very quickly, and communicate with store was excellent. The hair was as described and true to length! I’ve washed the hair and left to air dry, will post pictures after customization. The hair feel nice, however there was a slight smell to hair, but not too strong. I really like the hair, for the price it’s a good deal. I’ll recommend purchasing.
Good quality,will order again